Update: Logitech Harmony 11 Remote

So, I ended up purchasing the Logitech Harmony 1100 universal remote and my experience pretty much was the same as everyone else on line.

I got it on sale at Best Buy for $286.  It had been as much as $500 when it first came out and as low as $249 in recent weeks.  For the record, I think this is about what this device should cost as it is very unique.

First the bad...set up is really tough.  As you may know, you have to make any changes through software that comes with the device.  The software does not work with the latest Mac or Windows 7 operating systems (how can that be?) and has some bugs in it.  After a couple of hours reading work arounds on line, I decided to talk to customer support.  Even though it says that they are open on Sunday, they are not and even though it says they open at 9am EST, they do not.  After an hour on hold, I finally talked to someone in India, who could not solve the issue with input changes to my new Insignia TV.

Later in the day, I received a call from a nice tech support rep in Canada, who fixed the issue.  Logitech claims that they work with every device out there, but not really as so far they don't work right with Insignia, Mac or Windows 7.  The non-compatible with Mac OS Lion really gets me...

Anyway, after a solid day of troubleshooting, the device works great.  I'd say the coolest part is the favorites option which allows you to push a button to go to your favorite channel, listed by logo on the touch screen. They did not have the logos, but directed me to the site  www.iconharmony.com to download TV channel icons for free.

I hear from other posts on line that the Harmony 1100 is not meant to be tossed around, so I also bought the Best Buy replacement service.  We will see about that.

Bottom line, The Harmony 1100 is a one of a kind product that makes your home theater set up look very cool.  Everyone I have shown this too, really likes it, but thinks it's lot of money.  Once you get through the difficult set up, it works as advertised.